Refund policy

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, your item must:

• Be unworn and unused.
• Be in the same condition as when you received it.
• Be returned in its original packaging.
• Include the original receipt or proof of purchase.

Shoes showing any signs of wear are not eligible for return. This includes, but is not limited to:

• Protective stickers removed from the soles.
• Dirty or worn suede soles.
• Damage caused by use.
• Shoes that have been danced in.

Please try on your shoes only on a clean, carpeted surface.

To initiate a return, email info@aidadance.us before sending your package.

Returns must be shipped to:

Kolosov Shoes, Inc.
233 Plott Hound Lane
Wake Forest, NC 27587

Items returned without prior authorization may be refused.

Return Shipping

Customers are responsible for return shipping unless:

• We shipped the wrong item.
• The item arrived defective or damaged.

As a courtesy, one complimentary return or exchange shipping label may be provided per order at our discretion. Any additional return or exchange shipping costs are the customer's responsibility.

Exchanges

If you need a different size, width, heel height, or model, please contact us at info@aidadance.us.

Exchange items must meet all return eligibility requirements.

Once an exchange has been completed, any additional exchanges or returns are subject to customer-paid shipping.

Refunds

All approved returns are subject to a 15% restocking fee.

Once we receive and inspect your return, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method, less the restocking fee, within 10 business days. Depending on your bank or credit card company, it may take additional time for the refund to appear on your account.

If more than 15 business days have passed since your refund was approved, please contact us at info@aidadance.us.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive a defective, damaged, or incorrect item, contact us as soon as possible at info@aidadance.us so we can evaluate the issue and make it right.

Non-Returnable Items

The following items cannot be returned:

• Custom or special-order products.
• Personalized items.
• Sale items.
• Gift cards.
• International orders.
• Personal care products.
• Hazardous materials, flammable liquids, or gases.

If you have questions regarding your specific purchase, please contact us before placing your order.

International Orders

At this time, returns and exchanges are available only within the United States.

All international sales are final unless the item arrives defective or we shipped the incorrect product.

Partial Refunds

Partial refunds may be issued if:

• The returned item is not in its original condition.
• Parts are missing for reasons not caused by our error.
• The item has been used or shows wear.
• The item is returned outside the approved return window.

Gifts

If your order was marked as a gift and shipped directly to you, you will receive store credit equal to the approved refund amount.

If the order was not marked as a gift, any refund will be issued to the original purchaser.

Manufacturer Returns

Please do not send returns directly to the manufacturer. All returns must be sent to the address listed above.