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General Rules

Please read before placing your order

1. Our shoes are handmade to meet your specific needs. If we don't have it in stock we need to build it from scratch in our factory. To confirm availability, please contact us by phone or email.

2. Custom, hand made shoes take about 8-12 weeks to make and deliver to you.

3. Please familiarize yourself with our returns & refunds policy before placing your order.

4. If this is your first time trying AIDA please contact us to have a better understanding of what you need.

5. If you aren't sure about what you need try to catch us at one of the ballroom events we are attending.

6. If you received the shoes and they don't fit as you expected, please fill out the enclosed form with details of what you want to happen next. In addition, take pictures and/or videos with the shoes on and send them to us so we can see what needs to be changed. Clear communication will help us to find what you really need. 


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