Restocking Fee
Returns
PLEASE READ THIS BEFORE PURCHASING ANY SHOES!
You can return or exchange the shoes within 14 days. If 14 days have gone by since your purchase, we can’t offer you a refund or exchange. There are no exceptions.
To be eligible for a return, your item must be unused and in the same condition that you received it:
1. If the stickers are peeled from the bottom, or the suede sole is dirtier than it was when you received the shoes, we cannot take the shoes back.
2. The shoes must be in the original packaging.
3. If you danced in the shoes, we cannot take it back. Please try them on on a clean carpeted surface.
4. We do not take returns on international orders. Returns and exchanges are possible only within United States. Please consider this when placing an order from outside the US and contact us with your concerns prior to submitting the order.
Refunds
There is a 15% restocking fee for all returns and refunds. No exceptions. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, minus 15%, within a week.
All shoes purchased on sale are not subject to a return, refund, or exchange.
FAQ
What are these numbers? What size do I need?
We use centimeters to deduce your perfect size. If you aren't sure how long your foot is in centimeters just grab some paper, a pen, and a ruler. Trace your foot on a flat piece of paper and measure the length and the width down the middle.
If what I order fits wrong, can I send it back?
Yes, as long as the shoes haven't been worn, the stickers are in tact, and you didn't get them on sale. Find our detailed returned policy at the bottom of this page for restocking fee and shipping information.
This is too much! I need help!
We understand. It is overwhelming at first. Sizes, materials, heels. You want to get right from first try, and so do we. Please click the "Questions? We can help" bubble and you will be connected with a representative via text right away.
I can't select what I need. What do I do?
If there is something missing, like a size, a width, or a material, it's not the end. We limit selections to not overwhelm the general public. If you need something unique, please click the chat box and we will help you with the order by phone.
Shipping
How soon can I get my shoes?
If we have the shoes in stock you can expect them within a week. If we must make it, it will take at least 2 months.
How will I know my order is coming?
You will get an email with a tracking number once we get the shoes dropped off and dispatched to you.
I have an emergency. What do I do?
Contact us via the chat bubble on the bottom of the page. We will do everything in our power to help you.